You can assign a policy directly to users, either individually or at scale through a batch assignment (if supported for the policy type), or to a group that the users are members of (if supported for the policy type).

Change the settings that you want, and then click Save.Īssign a custom caller ID policy to users.

Select the policy by clicking to the left of the policy name, and then click Edit.

In the left navigation of the Microsoft Teams admin center, go to Voice > Caller ID policies.

You can edit the global policy or any custom policies that you create. This option is available if you selected Service number in Replace the caller ID with. Replace the caller ID with this service number: Choose a service number to replace the caller ID of users.

Anonymous: Displays the caller ID as Anonymous.

Service number: Lets you set a service phone number to display as the caller ID.

User's number: Displays the user's number.

Replace the caller ID with: Set the caller ID to be displayed for users by selecting one of the following: For more information, see End user control of outbound caller ID. This means that users can choose whether to display their caller ID. Override the caller ID policy: Turn on this setting to let users override the settings in the policy regarding displaying their number to callees or not. In the left navigation of the Microsoft Teams admin center, go to Voice > Caller ID policies.Įnter a name and description for the policy.įrom here, choose the settings that you want:īlock incoming caller ID: Turn on this setting to block the caller ID of incoming calls from being displayed. Users in your organization will automatically get the global policy unless you create and assign a custom policy. You can use the global (Org-wide default) policy or create and assign custom policies. You manage caller ID policies by going to Voice > Caller ID policies in the Microsoft Teams admin center. For example, when a user makes a call, you can change the caller ID to display your organization's main phone number and company name instead of the user's phone number. You can use caller ID policies to display an alternate phone number for Teams users in your organization, block the outbound phone number, block an incoming number from being displayed, or set the Calling Party Name (CNAM). Likewise, when a PSTN caller makes a call to a Teams user, the PSTN caller's phone number is visible.Īs an administrator, you can use caller ID policies to change or block the caller ID (also known as calling line ID). (These options are not currently available in the Microsoft Teams admin center.)īy default, when a Teams user makes a call to a PSTN phone, the phone number of the Teams user is visible. To set the caller ID to a resource account phone number and to set the calling party name, use the PowerShell cmdlets New-CsCallingLineIdentity or Set-CsCallingLineIdentity in the Teams PowerShell module 2.3.1 or later.

Hi caller app